Terms and Conditions
Minimum Orders
Our minimum order is $400 exc GST and freight
Payment Terms
All new customers are required to pay for order prior to despatch. A proforma invoice will be emailed to you for payment. Once payment is received into our bank account then the goods can be dispatched.
It is important that proforma invoices are paid promptly. Often our stock is in high demand and therefore we can only hold stock for proforma customers for 7 days. If payment is not made within that time the orders can be cancelled to enable stock to be released to other customers.
If after 2 orders paid in advance you would like to be considered for a credit account please contact us and request a credit application. Once this has been received, reviewed and accepted by us you will be notified that your credit account is available.
Payment needs to be made on the 20th of the following month.
Please be aware that a credit account is a privilege and will be revoked if payments are not made on time.
Delivery
We deliver most orders of plant pots on a small pallet to reduce handling and therefore protect them from damage and breakages.
Delivery charges are charged at a percentage rate of the order value. The below table gives you an indication of the costs but these are subject to change depending upon costs charged for the specific order.
The minimum charge is based on the minimum order value.
REGION | Includes | % rate | Minimum Charge |
Auckland Central | North Shore, Auckland City, West Auckland | 6% | $24 |
Wider Auckland | Silverdale, Warkworth, Pukekohe, Auckland RD | 12% | $48 |
Upper North Island | Northland, Waikato, Bay of Plenty, Taupo | 12% | $48 |
Coromandel | Whangamata, Whitianga, Cooks Beach | 15% | $60 |
Lower North Island | Taranaki, Manawatu, East Cape, Hawkes Bay, Wellington | 16% | $64 |
South Island | Christchurch, Dunedin, Invercargill, Nelson | 23% | $92 |
Otago | Queenstown, Wanaka, South Island RD | 27% | $108 |
There may be additional costs for deliveries to residential addresses and rural addresses.
We can not deliver to PO boxes or any address we deem to be suspicious.
We assume that Wholesale orders are being delivered to a business that is open normal business hours. If this is not the case you must advise us of delivery arrangements otherwise a redelivery fee may be charged.
We are not responsible for any loss or damage to goods delivered to the incorrect address if that address was provided by you.
We aim to despatch all orders within 72 hours of receipt as long as all items are available in stock.
You are welcome organise your own freight. If you would like to do this please advise us at the time of order.
Returns
We make every effort to ensure your items arrive in perfect condition.
Upon receipt of your delivery
- Please inspect that the number of packages matches the docket before signing for the delivery.
- Please unpack and check your items to ensure they are in good condition
If there are any issues please contact us within 3 days of receipt of the goods.
Broken or damaged items - Please email photos of the damage along with your company name, invoice number and product code. We will either organise for the items to be collected and issue you a credit once returned
Incorrect items - If we have sent you the wrong item we will organise for it to be collected and send the correct item to you.
Items ordered in error – can be returned at your own cost for a nominal handling fee of 10% for restocking and admin as long as the item is in perfect condition and the packaging is intact.
Many items in the range are handmade and have specialized finishes such as reactive glazes that means not every item is identical. You need to be aware that items can not be returned due to these issues which are actually a feature of the product.